Adoption strategy knowledge sharing and social intranet
SNS REAAL introduced a social intranet for the 6,500 employees of its 10 brands. I advised on the requirements and was responsible for the adoption, collaboration and conversation strategy. I also trained and facilitated the board, middle management and employees of all disciplines and locations in online knowledge sharing.
Community of 3,250+ multi-label, cross-disciplinary knowledge sharers
I helped bank insurer SNS REAAL to make full use of the benefits of a social intranet and other community tools. This resulted in a multi-label, cross-disciplinary community of 3,250+ members, improving nearly 100 customer journeys and the overall customer experience.
Internal trainers pool